We’ll Always Come to Your Rescue—That’s Why!
When it comes to working with Hometown Hero, our exceptional customer service experience is just one of the wow-worthy reasons to choose us.
We know true heroes are hard to find these days, especially in the home services industry. But Hometown Hero is different. Our company is built on the desire to rescue homeowners with solid solutions—100% of the time. In fact, we’ve got so many powerful weapons in our arsenal to safeguard your home’s plumbing and comfort that you’re guaranteed answers each and every time we enter your home. .We promise to always show up on time, diagnose your problem quickly and resolve it to your total satisfaction. We make choosing the right partner easy.
Our promises to you include:
- Your Hero will arrive with a great attitude and a fully stocked service van.
- Your Hero will go the extra mile to resolve your problem in just one visit whenever possible.
- Our pricing structure is designed to make a modest profit so that we can continue to be a Hero another day. Simply put, we want you to be comfortable with the price you pay.
- We will always give you multiple options so that you get to choose the repair that your Hero makes.
- Our mission is to treat you better than you have been treated before. We want your time spent with your Hero to be more valuable than time spent elsewhere. We will treat you and your home with courtesy and respect.
- We will answer all of your questions and always focus on the best solution for you and your home based on your situation.
- We will wear protective floor coverings, use drop cloths and clean up after ourselves when our work is complete.
- We will offer outstanding services and exceptional products.
- We will provide plenty of opportunities to save and show our appreciation for some of the true Heroes among us with our Military, First-Responder and Wisdom (Senior) discounts.
- We will make sure you’re 100% satisfied.
When you work with your Hometown Hero, you should never expect anything less.